Product KPIs That Actually Matter And How to Track Them
Tracking the right metrics is crucial for product success, but many teams get lost in vanity metrics that don't drive meaningful decisions. Let's explore which KPIs truly matter and how to implement effective tracking systems.
The Metrics That Drive Decisions
Focus on metrics that directly connect to business outcomes. For most products, this means tracking:
- Activation Rate: Percentage of users who complete key setup actions
- Retention Cohorts: How many users return after 1 day, 7 days, 30 days
- Time to Value: How quickly users experience core product benefits
- Feature Adoption: Which features drive long-term engagement
- Customer Lifetime Value: Total revenue from average customer relationship
Building a Measurement Framework
Start by defining your north star metric—the single metric that best captures the core value your product delivers. For Airbnb, it's nights booked. For Facebook, it's daily active users. Your north star should align with both user value and business success.
Avoiding Common Pitfalls
Don't get seduced by vanity metrics like total registered users or page views. These numbers might look impressive, but they don't tell you if users are getting value or if your business is healthy. Instead, focus on engagement quality, conversion efficiency, and sustainable growth.
Implement automated dashboards that surface your key metrics daily. Make data accessible to the entire team, and review trends weekly. When metrics decline, investigate immediately—early detection prevents small issues from becoming major problems.
Remember: you can't improve what you don't measure, but measuring everything creates noise. Be selective, be consistent, and let data inform—not dictate—your product decisions.